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SHIPPING

Spain & Portugal: free shipping over 50€ (standard). Under 50€, standard shipping 7€ (2-3 business days), express shipping 10€ (1-2 business days). Mondial Relay drop-off access point 4€.

EU: free shipping over 70€ (standard). Under 70€, standard shipping 10€ (2-4 business days), Mondial Relay/UPS drop-off access point 7€.

UK: free shipping over 70€ (standard). Under 70€, standard shipping 15€ (2-4 business days), UPS drop-off access point 10€.

USA & Canada: free shipping over 100€ (standard). Under 100€, standard shipping 15€ (3-5 business days), express shipping 25€ (2-3 business days).

Rest of the world: free shipping over 200€. Under 200€, standard shipping 30€ (4-7 business days), express shipping 40€ (3-5 business days)

Due to COVID-19 and/or high volume order seasons, processing and delivery times may be affected.

*Mondial Relay/UPS drop-off access point is only available for the moment in the following countries: Spain, Portugal, France, Belgium, Netherlands, Luxembourg, Germany, UK.

*Rest of the world shipping times may vary depending on the country.

 

CUSTOMS & DUTY

For shipments outside of the EU: Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

Please be advised that it is your responsibility to pay for these extra charges.

 

DELIVERY FAILURES

The shipping company will try to deliver the package to the provided address, then sent to the closest pick up point. An email with this information will be sent to the email address provided when purchasing the order. If you did not provide any email address, you will need to check the status of the delivery by contacting us. If the package is not picked up in the access point in a limited time set by the shipping company, the order will be returned to us at our cost. On Tracks Studio will not make any new delivery. If you want On Tracks Studio to make a new delivery, return costs and new shipping costs will be charged. We will be authorized to charge you all costs arising from the return process.

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